Contact our Sales team
Ask any question, get a custom demo or build your site live.

Send us an email
Frequently Asked Questions
Common questions to help you navigate our services quickly.
How do I contact support?
The fastest way is to log into your account at business.centralapp.com. From there, every customer can access the Help Center for guides and tutorials, or start a live chat with our team. Pro customers can also book a video meeting directly from the platform for face-to-face help. Business and Co-Pilot customers go one step further: brief us on the changes you need through the platform, and our team takes care of the updates for you. Not a customer yet? Fill in the form above and our sales team will get back to you within one business day.
What are your business hours?
Our team is available Monday to Friday, 9:00 to 18:00 CET (Brussels time). Outside those hours, you can still reach us by email or chat — we'll pick it up first thing the next business day. Urgent technical issues (site down, payment failure) are monitored continuously, so you're never fully off the grid.
Do you offer international support?
Yes. We work with businesses in any country. Phone and video support is available in English, French, Italian and Spanish, and our team answers in writing in other languages, Dutch included. We also have sales representatives in Belgium, France, Italy, Spain, Portugal and Colombia.
How fast are response times?
For most questions, you'll hear back within a few hours during business hours. Sales inquiries from this page get a response within one business day.
How do customers rate your support?
Over the last 12 months, 97% of support conversations were rated good or excellent: 4.8/5 on average across 529 ratings, given by customers at the end of each conversation.
Can I visit your office?
You're welcome to. Our headquarters is at Avenue Louise 54, 1050 Brussels, Belgium — a short walk from Louise metro. We don't run drop-in visits, so please book ahead through the form above or reach out to your account manager. If you're outside Belgium and want to meet, we also do video calls and occasionally travel for key accounts.